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Pur Artistry Premium Beauty Spa
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General Studio Policy for Pur Artistry

Here at Pur Artistry we are dedicated to providing you with an exceptional experience tailored to your beauty and wellness needs. To ensure a smooth and enjoyable visit for all our clients, please review our studio policies:

Booking & Appointments

  • Reservations: All appointments must be scheduled in advance. Online and phone bookings are available for your convenience.
  • Confirmation: A confirmation email or text will be sent 24-72 hours before your appointment. 
  • Late Arrivals: Arriving late may shorten service time to accommodate other clients. If you arrive more than 10 minutes late, we will shorten the length of your service time or reschedule your appointment in consideration of the next client. If we have to adjust or shorten your appointment due to a late arrival, you will still be responsible for the full-service fee of your originally scheduled appointment.

More information regarding our booking policies below.

Cancellation & Rescheduling

  • Notice: We require at least 24 hours’ notice for cancellations or rescheduling.
  • Fees: Cancellations or reschedules made less than 24 hours before your appointment will incur a fee of 50% of the scheduled service. No-shows will be charged 100%.
  • Exceptions: We understand emergencies happen. Please contact us directly for these circumstances.

More information regarding our cancellation policies below.

Service Etiquette

  • Arrive Early: We recommend arriving 10-15 minutes before your appointment to relax and prepare for your service.
  • Consultations: A brief consultation will be included for new clients or those receiving a service for the first time to ensure the best results.
  • Quiet Environment: To maintain a serene spa atmosphere, we request that you silence your phone and speak softly in the studio.

Health & Safety

  • Wellness Policy: If you are feeling unwell, please reschedule your appointment for the health and safety of our staff and clients.
  • Allergies & Sensitivities: Inform us of any allergies, sensitivities, or medical conditions before your appointment.
  • Cleanliness: We adhere to strict hygiene and sanitation protocols to ensure a safe and comfortable environment.

Payments & Gratuity

  • Payment Methods: We accept major credit cards, debit cards, and cash. Full payment is required at the time of service.
  • Gratuity: Tips are appreciated but not required. If you wish to leave a gratuity, it can be added to your payment or provided in cash.

Children & Guests

  • For the safety and comfort of all clients, we ask that only those receiving services attend appointments. Children and additional guests are not permitted in treatment areas.

Gift Cards & Promotions

  • Gift Cards: Available for purchase online and in-studio. Gift cards are non-refundable and must be presented at the time of service.
  • Promotions: Special offers cannot be combined with other discounts and must be redeemed during the promotional period.
  • Location-based: please note that Pur Artistry gift cards can only be used at the location the gift card was purchased under.

More information regarding our Gift Cards and Promotion policies below.

 

Zero Tolerance Policy

At Pur Artistry, we are committed to maintaining a safe, respectful, and inclusive environment for our clients and staff. We have a ZERO TOLERANCE POLICY and reserve the right to refuse service to anyone at any time, with no refunds issued in the following circumstances:

  • The use of drugs or alcohol on the premises.
  • Sexual comments, inappropriate remarks, or harassment.
  • Discriminatory behaviour, including racism, sexism, or any form of prejudice.
  • Threats, violence, or any abusive, disruptive, or inappropriate behaviour or language.

Individuals engaging in such conduct will be asked to leave immediately and may face legal action if necessary.

As licensed professionals, we adhere to a strict code of ethics to ensure every client’s safety, comfort, and dignity.

 

Our Commitment to Inclusion

We celebrate and honor your color, class, creed, gender, and orientation. Pur Artistry is a safe space for everyone, and we will not tolerate anything less than respect and inclusivity.

Thank you for helping us uphold these values and fostering a welcoming environment for all. We look forward to pampering you and helping you achieve your beauty and wellness goals. For questions or additional assistance, feel free to contact us directly.

With gratitude,
The Pur Artistry Team

Booking & Cancellation Policy

To secure all lash appointments, we require a credit card on file, and it will be pre-authorized without exception. Please note that Pur Artistry gift cards cannot be used to secure appointments. All card information is added to our system through a secure, encrypted process to ensure your privacy. In cases of no-shows, cancellations, or changes made without the required notice, your card will be charged 50% of the full-service fee.

We encourage you to book your appointments in advance to ensure availability for your preferred time and service. Walk-ins are welcome but not guaranteed. Please plan to arrive 10–15 minutes before your scheduled service, especially if you are a new client. While we strive to honor your request for a specific beauty specialist, please be aware that assignments may change without notice. If you prefer a specific specialist, kindly call us, and we’ll do our best to accommodate your request, though it cannot be guaranteed.

A 50% deposit may be required for group appointments at the time of booking. Gratuity can be added at checkout if desired. Changes, cancellations, or downgrades in services require a minimum of 24 hours’ notice; otherwise, the group coordinator will be responsible for a 50% charge of the original service fees. Deposits are calculated per service. If a group member arrives more than 10 minutes late, we cannot guarantee their service, and the group coordinator will still be responsible for the full cost of the missed services, including a 20% gratuity.

We recommend booking your next appointment before leaving the spa to maintain your healthy skin, scalp, and lashes. This ensures we can accommodate your schedule and continue to provide consistent care.

At Pur Artistry, we uphold a strict 24-hour cancellation policy for all service appointments. This policy ensures we can accommodate high demand while providing our beauty specialists and professional staff a fair and consistent workday.

Key Policy Points:

  • This policy applies to all appointments booked in person, over the phone, via email, or online.
  • If you miss your appointment, arrive more than 10 minutes late, or downgrade your service, you may be charged the full-service fee for the initially scheduled appointment.
  • Cancellations, reschedules, or downgrades made with less than 24 hours’ notice will not be eligible for a refund and will also be charged the full-service fee.
  • Same-day cancellations, downgrades, and no-shows are treated as late cancellations and may be charged in full.

This policy is equally applicable to large parties and group bookings. Rain, snow, or shine, our policy remains in effect to support our team’s hard work and dedication. We thank you for your understanding and cooperation in helping us provide the best experience for all our clients.

Promotions Policy

We strive to provide our clients with exceptional services and exclusive offers. To ensure fairness and protect the interests of our salon and our valued clients, we have established the following promotions policy:

  • Non-Combination of Promotions: Promotions and discounts cannot be combined with any other offers, promotions, or discounts. This includes, but is not limited to, seasonal promotions, referral discounts, and loyalty rewards.
  • Single Promotion Per Visit: Clients may only redeem one promotion per visit. If multiple promotions are available, clients should choose the one that provides them the most significant benefit.
  • Validity Period: All promotions are subject to a specified validity period. Please check the details of each promotion for its start and end dates.
  • Pre-Booking Requirement: Certain promotions may require advance booking. Clients are encouraged to mention any applicable promotions when scheduling their appointments.
  • Exclusions: Some services may be excluded from promotions. Clients should refer to the specific promotion details for any service exclusions.
  • Cancellation Policy: Appointments cancelled or rescheduled within 24 hours of the scheduled time may result in the forfeiture of the promotional offer.
  • Management Discretion: Pur Artistry reserves the right to modify or discontinue promotions without prior notice. Management will make decisions regarding the application of promotions at their discretion.

Thank you for understanding and supporting our salon’s policies. We look forward to providing you with exceptional service!

Gift Cards Terms & Conditions

Pur Artistry gift cards do not expire, and no fees are associated with them. Treat a Pur Artistry card as cash; it will not be replaced if lost or stolen. 

  • Pur Artistry Gift Cards can only be used in person at the Pur Artistry location where the gift cards are purchased for services and products. Our gift cards are not redeemable for cash. 
  • Our gift cards cannot be used to secure appointments and may not be exchanged for cash or other vouchers or used for gratuity. 
  • For the gift card balance, terms, and expiration date, present this card only at Pur Artistry locations. This card is the property of the issuer.

Health & Safety

Please inform us when booking or before your service if you are pregnant, have any health conditions, special needs, allergies, injuries, or ingrown toenails. This allows us to tailor your experience and ensure your comfort, satisfaction, and safety.

In accordance with state laws, we must decline service to clients exhibiting any communicable foot, hand, or skin conditions. Services cannot be performed on individuals with the following:

  • Communicable diseases or contagious conditions.
  • Open wounds, inflamed or infected skin, or nail tissue.
  • Swelling, broken skin, or any other visible unhealthy condition.
  • Your health and safety, as well as that of our staff, is our highest priority.

Our products’ natural ingredients are potent and distinctive, just like you! To ensure your safety:

  • Know your allergies and inform us of any potential sensitivities.
  • Before using our products, perform a small patch test to check for adverse reactions.
  • Avoid using products near the eyes, internally, or on open wounds or irritated skin.
  • Discontinue use immediately if irritation occurs.
  • Please note that some of our products may contain nuts or nut-derived ingredients. If you have a nut allergy, please let us know so we can recommend suitable alternatives.

Your safety and satisfaction are our priority, and we appreciate your cooperation in helping us provide the best care possible.